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Frequently Asked Questions

No. You can checkout as a guest and your information will not be stored as a customer. You can pay on checkout with any credit or debit card.

We accept all major credit or debit cards as well as PayPal.

You can also open a credit account which will allow you 30 days credit and payment can be made by BACS or cheque.

 

We ship all our order with our overnight courier APC Overnight, local deliveries are made with our own delivery vehicle.

If your order is in stock then it will ship that day and you should receive it the next day, orders that have arrived later in the day may not ship until the following day.


if your item is not in stock you will be notified when it will be in stock and an approximate delivery date.

Should you wish to return an item we will be happy to refund in full or exchange, if it is in full re-saleable condition. Returns should be made within reasonable time (usually 30 days) and in original undamaged packaging.

Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirmed in writing within 3 days of delivery.

Please note that there may be a collection charge for any items returned.

In both instances, please call our customer helpline on 01236 755544 to obtain details on how to return your product.

Delivery is free for orders over £100.See our delivery page for all our delivery rates.

Frequently Asked Questions