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Privacy Policy

Colbrook Supplies Direct Ltd

Unit 7, Block 7, Roseberry Lane, Chapelhall Industrial Estate,

Airdrie, North Lanarkshire, ML6 8QH

Company No. SC251263 VAT No. GB735 0501 65

Last updated: October 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.colbrook.co.uk or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect:

  • Contact details (name, company, address, phone, email)

  • Order and payment information

  • Account login details

  • Communication history (emails, chat, or calls)

  • Website usage data through cookies and analytics

3. How We Use Your Data

We use personal data to:

  • Process and deliver your orders

  • Manage trade and credit accounts

  • Respond to enquiries and provide support

  • Send order updates and relevant account information

  • Improve website performance and security

We do not sell or rent personal data to third parties.

4. Sharing Data

We only share data with:

  • Delivery and logistics partners (for shipping orders)

  • Payment processors (Stripe, PayPal)

  • IT and website service providers (for hosting, maintenance, or email)

    All partners comply with UK data protection law.

5. Data Retention

We keep records as required by tax and accounting law, usually 6 years.

Account information is retained while your account remains active.

6. Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent for marketing

  • Request a copy of your personal data

To exercise these rights, email [email protected].

7. Security

We use secure servers, encrypted connections (SSL), and restricted internal access to protect data.

8. Updates

We may update this policy from time to time. The latest version will always appear on our website.

Cookie Policy

1. What Are Cookies

Cookies are small files stored on your device when you visit our site. They help us improve website performance, security, and the shopping experience.

2. Types of Cookies We Use

  • Essential cookies – required for checkout, login, and site security.

  • Performance cookies – collect anonymous usage data to improve the site.

  • Functionality cookies – remember preferences like language or region.

  • Marketing cookies – used (with consent) for analytics or remarketing tools such as Google Analytics.

3. Managing Cookies

You can control or delete cookies in your browser settings.

Disabling cookies may affect website functionality.

4. Consent

By clicking “Accept” on our cookie banner or continuing to use the site, you consent to the use of cookies as described here.